Complaints Resolution Specialist
$125,500 Package

Sydney Water, a statutory State owned corporation provides drinking water, recycled water, wastewater services and some stormwater services to more than four million people in Sydney, Illawarra and the Blue Mountains.

Reporting to the Customer Contact Manager, this position will be based in Liverpool and requires you to deliver service excellence, to represent the voice of customers and to influence corporate reputation. You will be responsible for the development of strategies, techniques and best-practice solutions to enable the effective management of Sydney Waters complaints handling process. Your role will ensure that staff understand their responsibilities in relation to complaint resolution and have the necessary capability to provide resolution focussed responses.

You must have tertiary qualifications (Bachelor Degree) in Business Analysis, Communication or Training Qualification and/or seven to 10 years experience in a relevant roll. You must demonstrate highly developed influencing, negotiation and mediation skills with a strong ability to gain outcomes that favour both the organisation and customers.

Experience in identification and implementation of business improvement processes stemming from data collection and analysis is desirable as well as strong analytical and problem solving skills and the proven ability to drive change in process and behaviours. You will also need a valid drivers licence. It would also be desirable to have staff training experience and an understanding in Seibel Customer Management System.

Applications close: 17 February 2012

To learn more or to apply, go towww.sydneywater.com.au and click on Career Opportunities.

Great career move!