• CBD Location-Monday- Friday
• Multiple Roles
• Amazing Opportunity

A great opportunity has arrived with Australia's leading Media and Telecommunication Company. Our client is seeking several outstanding and exceptional Credit Consultants to start on Monday 30 January 2011 in their Melbourne CBD Contact Centre.

The role:
Working in a supportive and friendly contact centre environment, you will enjoy the challenge of working with your customer to resolve difficult billing and account issues.
This position is in a dialler based environment, where you will be handling inbound and making outbound calls to existing customer of the business. You will be responsible in achieving a mutually beneficial outcome for both customer and client to recoup outstanding monies and minimize customers debt. Your patience and problem-solving capabilities will be essential in addressing overdue customer accounts, including making payment arrangements and advising customers on their account status.
If you comfortable working in a structured environment and have confidence in your resolution and problem solving skills, you will excel in this position.

On offer:
• great hourly rate
• 10-day induction & orientation program
• ongoing coaching and support
• great career opportunities
• supportive, friendly & professional work environment
• close to public transport

What we are looking for:
We are looking for people with a strong customer service background within call centres, retail or hospitality who have excellent communication, negotiation and impeccable relationship building skills. Ideally you will possess the following attributes:
• customer centric/solution focussed
• ability to learn quickly
• comfortable working within a controlled & monitored environment
• excellent verbal and communication skills
• demonstrated strong work ethic

To be considered for this role you must be available to work on rotating roster 8am-6pm Monday to Friday.
If you think that this is the ideal role for you please apply now